Privacy Policy

Welcome to SwakVet™ ("SwakVet", "we", "our", or "us").

SwakVet™ is an AI-assisted veterinary platform designed to support veterinary professionals with clinical reporting and workflow tools. This Privacy Policy explains how we collect, use, disclose, store and protect your information when you use the SwakVet™ website, Android application and related services.

This Privacy Policy applies to authorised users of SwakVet™, including veterinary clinics, veterinarians, veterinary nurses, veterinary technicians, clinic administrators and other authorised personnel using the platform.

We may collect:

• Account information (name, email, clinic details, country, role)
• Clinic information
• Uploaded laboratory reports
• PDF documents
• Images
• Clinical notes
• Application usage information
• Website analytics
• Technical device information

We use your information to:

• Provide and maintain the Service
• Authenticate users
• Generate AI-assisted reports
• Improve SwakVet™
• Provide customer support
• Manage subscriptions
• Communicate important updates
• Maintain platform security

Uploaded laboratory reports and related clinical information may be securely processed using Google's Gemini AI or other approved AI providers.

AI-generated content is intended only as clinical decision support and must always be reviewed by a qualified veterinarian before clinical use.

Current providers may include:

• Supabase (authentication and database)
• Google Gemini (AI processing)
• Vercel (website hosting)
• Google Play Billing
• RevenueCat

We do not sell personal information.

Information may be shared only with:

• Authorised clinic users
• Trusted service providers
• Where legally required
• During lawful business transfers

Information is retained only as long as reasonably necessary to provide the Service, comply with legal obligations, resolve disputes and improve the platform.

We use reasonable technical and organisational safeguards including:

• Encryption in transit
• Authentication
• Cloud security
• Access controls
• Software updates

No online system can guarantee absolute security.

The SwakVet™ website may use cookies to improve functionality, security and analytics.

Information may be processed or stored outside your country through trusted cloud infrastructure providers.

SwakVet™ is intended for professional veterinary users and is not designed for individuals under 18 years of age.

Subject to applicable law, you may request:

• Access
• Correction
• Deletion
• Restriction of processing

We may verify your identity before processing requests.

Users may request account deletion. Certain records may be retained where required by law or legitimate business needs.

Users are responsible for:

• Protecting login credentials
• Using strong passwords
• Securing devices
• Reporting unauthorised access

We may update this Privacy Policy from time to time. Material changes will be reflected by updating the Last Updated date.

For privacy and data-protection enquiries, please contact us at:

Privacy enquiries: privacy@swakvet.com

General enquiries: info@swakvet.com

Official website: https://swakvet.com

SwakVet™ is intended solely as a professional veterinary support platform.

AI-generated outputs do not replace independent veterinary judgement.

This Privacy Policy is governed by the laws of Malaysia.

By accessing or using SwakVet™, you acknowledge that you have read, understood and agreed to this Privacy Policy.